Terms of Service:
- Accessories cannot be exchanged.
- Claims are to be settled within a week time period.
- Product will be sent to Head Office for approval and decision.
- Any decree regarding complaints given by the Customer Care Department is final and is not subject to any further modifications.
- In all cases, customer will bear the cost of sending item(s) back to us.
- For exchange of a product the Customer will call our Helpline. In response, the customer will be guided through the process and further actions.
- It is essential that care instructions mentioned on the products and brochures/flyers are followed exactly. If the product hasn’t been used according to the given directions then Lenses Craft is not liable for the adjustment of that complaint.
No exchange options are available for product(s) sold at discounted prices, or on sales & promotions.
There is NO “Refund” Policy on purchased items.